ABOUT US

Effective and innovative communication solutions

Since 2007, Change the Con­ver­sa­tion has been a leader in com­mu­ni­ca­tions strat­e­gy and imple­men­ta­tion, bring­ing tai­lored ser­vice to a selec­tion of indus­try-niche clients look­ing to strength­en and secure how their brand com­mu­ni­cates.

Our strat­e­gy focus­es on under­stand­ing how cus­tomers engage and inter­act with a clien­t’s brand, prod­ucts and ser­vices. Then, by illu­mi­nat­ing and under­stand­ing broad­er busi­ness goals, we find and imple­ment effec­tive and inno­v­a­tive com­mu­ni­ca­tion solu­tions to dri­ve a client’s growth and val­ue.

Through unique dig­i­tal strat­e­gy, exter­nal com­mu­ni­ca­tions and pub­lic rela­tions, we set our client’s onto a strength­ened path of clear com­mu­ni­ca­tion on which they can estab­lish, and fur­ther solid­i­fy, pro­duc­tive rela­tion­ships between them and their cus­tomers.

This all-encom­pass­ing com­mu­nica­tive approach ensures that we are able to align a client’s brand across var­i­ous medi­ums for the sole pur­pose of strength­en­ing, improv­ing and forg­ing rela­tion­ships with loy­al, pass­ing and new cus­tomers.

OUR CULTURE AND PHILOSOPHY

Great communications are a product of a meticulous process and a considered approach

As we are a hands-on con­sul­tant, the objec­tives of our clients become our own : Togeth­er, we devel­op a com­mu­ni­ca­tions strat­e­gy to max­imise the chance for busi­ness suc­cess. Dri­ven by clear objec­tives and defined cri­te­ria, we man­u­fac­ture a clear path to enhance the type of vis­i­bil­i­ty that brings about these objec­tives.

Objec­tives, how­ev­er, are nev­er uni­form. As such, our board­ing process is dis­tinct­ly tai­lored for our clients where we begin with an unmask­ing work­shop for each, to gain new insight into their busi­ness and com­mu­ni­ca­tions strat­e­gy. Com­peti­tor research then con­cretes the plat­form for lift-off, where we iden­ti­fy unique objec­tives for use in a refreshed and tai­lored pub­lic rela­tions strat­e­gy.

Through reg­u­lar, struc­tured client con­tact, we enhance this strat­e­gy, per­pet­u­al­ly review­ing it, pro­vid­ing the oppor­tu­ni­ty for change and adap­ta­tion when nec­es­sary — always ensur­ing max­i­mum impact and val­ue for mon­ey. By hold­ing week­ly update meet­ings, we’re able to fur­ther enhance client/​customer under­stand­ing for the ben­e­fit of a client’s long-term goals.

Admin­is­tra­tive­ly, we pre­fer our work mon­i­tored tan­gi­bly, ensur­ing that our clients are always up to speed : Sta­tus update sheets, month­ly con­tact reports, and umbrel­la mon­i­tor­ing and report­ing, ensure ease of busi­ness and broad­er com­mu­ni­ca­tions suc­cess.

OUR VALUES

Hon­esty — to con­ceive an effec­tive com­mu­ni­ca­tions strat­e­gy

Rela­tion­ships — to strength­en an effec­tive com­mu­ni­ca­tions strat­e­gy

Reli­a­bil­i­ty - to timeous­ly deliv­er an effec­tive com­mu­ni­ca­tions strat­e­gy

Trans­paren­cy - to assess and enhance an effec­tive com­mu­ni­ca­tions strat­e­gy

Let’s have a conversation.

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